• Influence is described in the dictionary as “the capacity to have an effect on the character, development, or behaviour of someone or something, or the effect itself”.
  • The ways in which people exert influence, however, can be either constructive (positive) or coercive (negative).
  • Coercive (Destructive) influence results from forceful approaches that are experienced negatively by others.
  • In contrast, constructive influence leverages inspiring or motivational approaches that are positively experienced by others. In today’s rapidly evolving world of work, the ability to wield constructive influence over others is arguably the primary factor that distinguishes managers as true leaders.

Principles of constructive influence: Emotional Engagement

  • Approachable and proactively express a genuine interest in others.
  • Willingness to share at a personal level encourages others, through reciprocity, to connect emotionally by also sharing more of themselves.
  • Maintain professional boundaries by creating emotionally connected relationships,
  • Build trust and a sense of safety.